Send from a shared mailbox or alias
Add addresses your email account can send as, then pick one from a dropdown when you send.
Updated 27 July 2026
By default Jeanus sends from your connected email account. If you also send from a shared mailbox or an alias - for example a team address like sales@yourcompany.com - you can register those here and pick one from a dropdown when you compose.
Set up the permission with your email provider first.Registering an address in Jeanus does not grant permission to send from it - your email provider does that. On Outlook (Microsoft 365), your account must have Send As permission on the mailbox, or Microsoft rejects the send. An admin sets this at admin.microsoft.com → Recipients → Mailboxes → the shared mailbox → Delegation → Send As. On Gmail (Google Workspace), add the alias under Gmail settings → Accounts → Send mail as and verify it.
Add an address
- Go to Settings → Send-from addresses (/settings/email-aliases).
- Your Primary address (from your connected email) is shown at the top - it cannot be removed here. To change it, disconnect and reconnect your email.
- Under Additional send-from addresses, type the alias and click + Add. You will see a ✓ Saved confirmation.
- Remove any address later with its Remove button.
Sending from one
When you compose an email, a from dropdown lists your primary address plus every alias you have added. Pick the one you want and send. If you choose an address your email provider will not let your account send as, the send fails with a clear error - fix the Send As permission and try again.
Notes
- Up to 20 addresses per person.
- Addresses are yours alone - each rep manages their own list.
- If your email is not connected, the page prompts you to connect it first under Integrations.